If you intend to succeed in business in Australia, it is crucial to take smart and confident decisions in maintaining logistic relationships. Having reliable and firm relationships with transportation companies and freight brokers will go a long way to determining a successful business.
But how do you continuously ensure that your business gets the best results from these partnerships? You have to work hard and focus on three critical factors when establishing and maintaining a successful logistic relationship.
Focus On Everything - Apart From The Price
It is true that affordability plays a vital role when you operate a profitable business. However, choosing a freight broker and only considering their price is not a wise decision at all. You should always remember the old saying: "you get what you pay for". Over time, you have to make sure that there are no gaps between your expectations and the quality of the services offered by the freight broker. Consider the type of service they are delivering to you and how much they charge. It could be worth it if they are delivering the results.
Consider The Freight Broker As Part Of Your Team
You should always welcome your freight broker as a new member of your team. The closer you are with your freight broker, the better the quality of the service you will get from them. Maintaining excellent communication with them and not driving them crazy with indecisions and unreachable demands will be key. Be open with them and provide them with information that will help make their job easier. This honest approach will deliver exceptional results in the context of an excellent business relationship. You should arrange regular meetings (at least once in every three months) with your freight broker to assure a strong bond and maintain open communications.
Their Success Rate With Your Business
Remember that despite all the closeness that can develop with business relationships, you have to ensure that they do the job for you. Over a period of time, you should look back and see if they have completed their part of the deal. This is important to see if you can maintain this relationship in the long run. You can plan monthly or quarterly evaluations depending on your business, as both the parties will benefit from such in-depth meetings and discussions going forward.
For more information on freight brokering services and relationships, contact Australia’s best team at Freight Brokers Australia.